About The Fertility Center of Oregon

The Fertility Center of Oregon is a reproductive endocrinology and infertility clinic located in Eugene, Oregon, specializing in personalized assisted‑reproduction care that includes IVF, IUI, third‑party reproduction, egg‑donor programs, hormone management, well‑woman services, and LGBTQ‑inclusive treatment; founded in 1976 and operating a QUAD‑A accredited IVF laboratory since 2015, the center highlights a 75 % conception rate within the first year for its patients and emphasizes a compassionate, patient‑centered approach where Dr. Douglas Austin, an experienced endocrinologist, tailors protocols with input from a dedicated team of nurses, embryologists (including Matt), and support staff who prioritize clear communication, cultural sensitivity, and continuity of care; the clinic’s philosophy guarantees dignity, privacy, transparent cost estimates, interpreter services, and an inclusive environment regardless of race, ethnicity, age, religion, sexual orientation, or gender identity, while offering comprehensive diagnostic evaluations, surgical options, and ongoing emotional support through counseling and responsive after‑hours assistance, making it a distinctive, high‑quality fertility destination in the Pacific Northwest.

check_circleWhy choose The Fertility Center of Oregon?

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    1. Expert Medical Team
    Dr. Austin delivers comprehensive, patient‑centered care, explaining medical histories and treatment options in detail. Sue Armstrong, CNM, and Michelle Brookey provide knowledgeable guidance and compassionate support throughout hormonal and procedural phases.
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    2. Compassionate Support
    Staff consistently demonstrate empathy, making patients feel heard and valued. Multiple accounts highlight the team’s ability to create a family‑like atmosphere, especially during emotionally challenging moments.
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    3. High Success Rates
    The clinic has facilitated numerous successful IVF cycles, resulting in births of twins, singletons, and even second‑generation pregnancies, reinforcing confidence in its reproductive expertise.
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    4. Welcoming Environment
    The facility is described as clean, pleasant, and culturally competent, with a laid‑back atmosphere that eases patient anxiety and encourages open communication.
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    5. Prompt Follow‑up (when functional)
    When the system functions well, phone calls and test results are returned quickly, and staff members such as Chris and Kris are praised for timely responsiveness.

warningWhat to watch out for at The Fertility Center of Oregon?

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    1. Front Desk & Phone Issues
    Patients frequently experience unanswered calls, delayed email responses, and a cumbersome automated telephone system, which hampers timely communication with providers.
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    2. Test Result Delays
    Several patients report waiting weeks or months for lab results, often requiring repeated follow‑up calls, and occasionally receiving inconsistent or erroneous data.
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    3. Long Appointment Wait Times
    Initial appointments can be delayed by several months, with some individuals waiting over three months after submitting intake forms before being scheduled.
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    4. Inconsistent Staff Interactions
    Specific staff members, notably Tasha, have been described as rude, pushy, or disrespectful, leading to feelings of bias toward LGBTQ+ and disabled patients.
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    5. Billing & Insurance Confusion
    Patients cite unclear insurance handling, unexpected billing letters, and perceived aggressive collection practices that add stress to the treatment process.
4.5
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158 reviews
Based on real patient reviews

The Fertility Center of Oregon — Patient Reviews

K
K*** P.
2 months ago
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We absolutely love working with Dr. Austin, Camille and their amazing staff! The fertility journey is not the easiest journey sometimes but the support they provide is exactly what we needed to keep g…

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S*** G.
7 months ago
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Mixed experience with IVF clinic. Front desk and telephone systems are poor. Provider is great.

My provider is great. However, the front desk, telephone systems, and portal leave quite a bit to be desired, which impacts my care and communication with my provider. The front desk never answers the…

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T*** D.
5 years ago
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AMAZING company. The staff members were all very friendly, helpful, and personable. I would like to specifically thank Tasha from this office for being so sympathetic and understanding. She is probabl…

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C*** L.
4 years ago
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The staff was very polite and friendly. They were ontime and willing to answer any questions that were asked.

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S*** T.
4 years ago
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Wonderful, compassionate and professional clinic and staff. They make the process of infertility easier to handle! Highly recommend Dr. Austin and his caring colleagues to help you on your family jour…

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V*** L.
9 months ago
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The IVF clinic had extremely long wait times, poor communication, and was unresponsive. An initial email from January was not replied to until April. Frustration is evident in the review.

I was never a patient because the wait was so long. I emailed forms to be a patient min-January and the emailed me asking to be a patient 3rd week of April (3.5 months!) just for them to call and sche…

Q
Q*** M.
10 months ago
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Dr. Austin and his team are the reason my husband is on his way to better health and might have an opportunity at having his first child. …

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E*** R.
11 months ago
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They milked my hog so aggressively yet with a gentle sense of professionalism that I really appreciated. I would definitely recommend.

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T***
1 years ago
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D
D*** K.
8 years ago
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This place is awesome. Dr. Austin is amazing, he's just a great guy and very, very knowledgeable and couldn't be more compassionate. We instantly felt very comfortable around him and his staff is grea…

The Fertility Center of Oregon — FAQ

smart_toyAI-generated
Yes, The Fertility Center of Oregon offers inclusive fertility services for same‑sex couples, including lesbian couples, gay couples, and transgender individuals. The clinic provides donor insemination, IVF with anonymous or directed egg donors, and reciprocal IVF (ROPA) where one partner’s eggs are fertilized and transferred to the other partner’s uterus. Surrogacy coordination, embryo donation, and comprehensive andrology services are also available for gay male couples. LGBTQ‑specific counseling, hormone therapy for transgender patients, and a non‑discriminatory policy ensure a welcoming environment. The center’s experienced reproductive endocrinologists and embryologists guide same‑sex couples through personalized treatment plans, from initial consultation to successful pregnancy.

Contact & Location