Ovation Fertility Grand Rapids

I haven’t experienced customer service like this in so long I can’t even remember when it last was. Tracy went absolutely above and beyond to make sure my husband and I were taken care of. The sense o…

Since the Fertility Center sold their lab to Ovation, it has been a horrible experience. Ovation just bills you whatever they want, whenever they want. They don't tell you anything ahead of time, you …

The staff at TFC are always so kind and thoughtful. They make me feel very comfortable at every visit.

This place is a joke. My fiance and I had some testing done with their lab and it has now been 3 weeks and we cannot get our results sent in a legible way to our doctor. I have left over 10 voicemail…

Said they would not attempt to bill my insurance even though they could and did not disclose this policy or any costs prior to the visit.

Not really impressed. It took several attempts to reach out to them via both email AND phone, with no answer or call back, for me to update my billing information. I would say they don't actually care…

My husband just received a bill in the mail yesterday (due 1/12/25) for a sperm analysis that he paid for right at time of service back in December. Our insurance doesn’t cover this lab so we paid out…

I have been trying to get our storeage account closed for over two months. Signed the documents via email with no confirmation it was closed. Called, after I received a notice from a collection agen…

What's the deal with *multiple instances* of not informing us of or sending us a bill, blaming it on us for not receiving it, then holding our next services hostages until we pay? Why even have a pho…

The customer service representatives aren't very helpful and only respond to very short yes or no questions, or they ignore you, from my experience. It makes me feel uncomfortable contacting them, lik…