location_onOttawa, CanadaOpen

Ottawa Fertility Centre

medical_servicesInsemination (IUI),Egg Donation,Spermbank,Genetics,Social Freezing,TESA,PESA,ICSI,Surrogacy,IVF,IVF with Donor Eggs,Egg Freezing,IUI
calendar_monthBook Consultationcall+1 613-686-3378
4.3
starstarstarstarstar
840 reviews
See all reviews

About Ottawa Fertility Centre

Ottawa Fertility Centre is a reproductive endocrinology and infertility clinic located in Ottawa, Ontario, specializing in comprehensive fertility care for individuals, couples and LGBTQ2S+ families; the centre offers natural conception counseling, ovarian stimulation and insemination, donor insemination, in‑vitro fertilisation (IVF), surrogacy, fertility preservation, egg donation, male infertility treatments, pre‑implantation genetic testing (PGT‑A/PGT‑M) and third‑party reproduction services such as sperm and embryo banking. Unique features include being the only Ottawa‑based clinic funded by the Ontario Ministry Fertility Program, multilingual services in English, French and Chinese, affiliations with the University of Ottawa and Ottawa Hospital, a satellite partnership with Kingston General Hospital, fast‑tracked referrals for Newfoundland patients and acceptance of patients from Nunavut, as well as virtual OTN appointments and a 7‑day‑a‑week care team. The professional team—Dr Clara Wu, Dr Tannys Vause, Dr Delani Kotarba, Dr Aaron Jackson, Dr Jenna Gale, Dr Bryden Magee, Dr Doron Shmorgun, Dr Matt Roberts and Dr Justin White—delivers ethical, evidence‑based, compassionate care, emphasizing individualized treatment plans and patient education. Patient support extends to transparent fee structures, sponsorship of self‑care initiatives like The Butterfly Box, multilingual navigation, virtual consultations, and dedicated counselling throughout the fertility journey.

check_circleWhy choose Ottawa Fertility Centre?

  • check_circle
    1. Compassionate and Professional Staff
    Many patients praised the therapists, particularly Dr. Gale and Dr. Jackson, for their empathy, thorough explanations, and warmth throughout the treatment process. This kindness helped to ease the anxiety often associated with fertility treatments and created a trusting environment essential for vulnerable patients.
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    2. Supportive Nursing Staff
    The nursing staff at OFC received numerous compliments for their friendliness and skillfulness. Nurses provide comfort during procedures and are always available to answer questions, ensuring that patients feel supported at every stage of their fertility journey.
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    3. Clean and Well-Maintained Facilities
    Patients consistently mentioned the cleanliness of the clinic, which adds to a sense of professionalism and care. The on-site pharmacy that provides quick access to medications is also seen as a notable benefit for those undergoing fertility treatments.
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    4. Quick Appointment Turnaround
    Several reviews indicated that obtaining first appointments was surprisingly swift, often within a week. This efficiency is commendable for a fertility clinic and reflects positively on OFC's willingness to provide timely care.
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    5. Comprehensive Communication
    Overall, patients found that the clinic provided clear and organized communication regarding their treatment plans, especially in relation to medical testing and follow-up. Many appreciated the detailed information provided by their physicians regarding the next steps.

warningWhat to watch out for at Ottawa Fertility Centre?

  • warning
    1. Disorganized Operations
    Numerous patients expressed dissatisfaction with the clinic's organizational aspects, reporting frequent miscommunications between staff, incorrect scheduling, and undocumented test results. These issues can lead to frustrating experiences and delays in treatment.
  • warning
    2. Unresponsive Administrative Staff
    A significant number of reviews noted complaints about the clinic's administrative communication, such as difficulty reaching staff by phone and delays in appointment confirmations. This lack of responsiveness exacerbates the stress experienced by patients during an already emotional time.
  • warning
    3. Inconsistent Doctor Experiences
    While many doctors are highly regarded, experiences can vary significantly. Some patients reported feeling dismissed or inadequately cared for by certain doctors, which has led to a perception of inconsistency in the quality of care provided.
  • warning
    4. Long Wait Times for Procedures
    Several reviews mentioned frustratingly long waits for treatments, particularly regarding IVF cycles. For patients desperate to conceive, prolonged wait times can lead to discouragement and emotional stress.
  • warning
    5. Lack of Patient-Centered Care
    Some patients voiced concerns about feeling like a number rather than an individual with unique needs. Reports of generalizations and strict protocols that fail to account for personal medical histories suggest a need for a more personalized approach to patient care at OFC.
4.3
starstarstarstarstar
840 reviews
Based on real patient reviews

Ottawa Fertility Centre — Patient Reviews

M
M*** H.
6 days ago
starstarstarstarstar

The staff are all incredible! We’ve successfully had a baby with their help after years of recurrent loss and are working with them again for baby #2!

H
H*** T.
1 weeks ago
starstarstarstarstar

I’m so glad I never have to set foot in this clinic again. I read many bad reviews and stories on Facebook groups (most of the five star reviews on Google have no narrative or are after one visit), bu…

M
M*** M.
2 weeks ago
starstarstarstarstar

I had a very positive experience at Ottawa Fertility Centre during my Egg Freezing journey. I’m very happy with the treatment and care I received throughout the process. The staff were professional, s…

R
R***
2 weeks ago
starstarstarstarstar

Aggravating. One staff says something the other contradicts. Can't get a straight answer. "We'll email you" but they ask to login to a secure messaging app that doesn't work. Raised these concerns sev…

J
J*** T.
2 weeks ago
starstarstarstarstar

So I am posting a review after more than a year I and my wife started our cycle with OFC with Dr shmorgun. We went there from sudbury just because of the good reviews all around. We started our cycle …

L
L B.
4 weeks ago
starstarstarstarstar

I did my initial blood test and urine test here. Nurse is super professional and friendly. I ended up getting everything done within half an hour. (Parking is $1.5 per half hour, $8 maximum daily as o…

K
K*** L.
1 months ago
starstarstarstarstar

I like how they accomodate their clients. Very friendly and approachable❤️

S
S***
1 months ago
starstarstarstarstar

The clinic is clean, and everyone I interacted with was nice and seemed professional. The reason for the 2 stars are below: The treatment did seem generic. It didn't seem specialized to me or customi…

E
E*** M.
1 months ago
starstarstarstarstar

So far my experience has been good, Dr. White is amazing, most of the girls at the front are extremely nice. Haven’t gone through the process, but started.

K
k*** g.
1 months ago
starstarstarstarstar

After nearly a year of trying to address male fertility issues with this clinic, we have made zero progress and have decided to pause treatment to find another facility. The communication and administ…

Ottawa Fertility Centre — FAQ

smart_toyAI-generated
Ottawa Fertility Centre explicitly welcomes single women who wish to build a family. The clinic’s services for solo patients include donor insemination with screened donor sperm, IVF using donor eggs or the patient’s own eggs, and comprehensive fertility preservation options. All single‑woman patients undergo the same thorough medical assessment, psychological counseling, and individualized treatment planning as couples, ensuring equitable access to high‑quality assisted reproduction and supporting their journey toward parenthood.

Contact & Location

call
Phone
+1 613-686-3378
location_on
Address
955 Green Valley Crescent #100, Ottawa, ON K2C 3V4, Canada
language
Website
conceive.ca

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