location_onUnited KingdomOpenstarTop Rated

Newlife

medical_servicesInsemination (IUI),Social Freezing,ICSI,Surrogacy,IVF,Egg Freezing,IUI
calendar_monthBook Consultationcall+44 1372 738938
4.7
starstarstarstarstar
81 reviews
See all reviews

About Newlife

Newlife Fertility Clinic is a specialised fertility centre located in Epsom, offering comprehensive care for recurrent miscarriage, reproductive immunology, early‑pregnancy support and reproductive gynaecology, with a particular focus on personalised IVF and ICSI treatment; the clinic partners with Access Fertility to provide unique IVF Refund Programmes that guarantee a refund if a baby is not achieved, alongside an All‑Inclusive IVF Package with flexible payment plans and optional egg‑freezing (medications not included). Patients benefit from a small, dedicated team that delivers one‑to‑one consultations, free onsite parking, and a range of affordable financial packages, while the clinic’s emphasis on a warm, first‑name environment extends to nurses, reception staff and doctors who are praised for their compassionate, knowledgeable and down‑to‑earth approach. Although specific success rates are not disclosed, the clinic highlights consistently high patient satisfaction through numerous testimonials, and offers extensive support services including thorough early‑pregnancy scans, continuous follow‑up care, and responsive communication from staff such as Visha and Simone, ensuring each individual’s journey is managed with sensitivity, professionalism and a commitment to the best possible outcome.

check_circleWhy choose Newlife?

  • check_circle
    1. Empathetic, patient‑centered care
    The clinic’s approach is consistently described as compassionate and supportive, making patients feel heard and valued. Staff greet patients warmly, explain each step clearly, and provide emotional reassurance throughout the treatment cycle.
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    2. High success with complex cases
    Patients with high BMI, recurrent miscarriage, or unexplained infertility report successful pregnancies after treatment at Newlife. Tailored protocols, such as immunology testing and growth‑hormone use, have led to multiple births after previous failures elsewhere.
  • check_circle
    3. Dedicated nursing team
    Nurses Simone, Lucille, Sarah, and Lorraine receive repeated commendations for their kindness, quick response to queries, and extra efforts like finding veins or calling after hours with results. Their support is often highlighted as a key factor in patient confidence.
  • check_circle
    4. Comprehensive testing and personalized plans
    Doctors conduct extensive diagnostics—including NK‑cell, ATP‑antibody, and AMH assessments—and adjust medication regimens accordingly. This individualized strategy is credited with improving embryo quality and pregnancy outcomes.
  • check_circle
    5. Efficient communication and welcoming environment
    Appointments are described as well‑organized, with prompt email replies, clear instructions, and a calm, clean clinic space. The same‑site setup in Epsom reduces travel stress and enhances continuity of care.

warningWhat to watch out for at Newlife?

  • warning
    1. Billing and cost transparency issues
    A few patients mention feeling overcharged for services such as parking fines or routine tests, describing the clinic as having a "money‑grabbing" attitude and lacking clear refunds for disputed fees.
  • warning
    2. Administrative and phone response delays
    Some feedback highlights long wait times on the phone, unanswered calls, and occasional delays in follow‑up after a failed cycle, leading to feelings of being unsupported during critical moments.
  • warning
    3. Inconsistent follow‑up after unsuccessful cycles
    At least one patient reported minimal post‑cycle contact and no structured support after a treatment failure, contrasting with the otherwise high level of care described by other patients.
  • warning
    4. Limited signage and front‑desk guidance
    A small number of visitors experienced confusion due to lack of clear directions or staff at the reception area, resulting in unattended waiting periods.
4.7
starstarstarstarstar
81 reviews
Based on real patient reviews

Newlife — Patient Reviews

C
C*** S.
1 months ago
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We started our journey with Newlife back in August 2024, I was absolutely terrified we was going to be turned away, judged and seen as a number yet again like we did by so many other clinics. Instead …

L
L*** M.
2 months ago
starstarstarstarstar

I cannot say enough amazing things about New Life Clinic. After going through IVF, as I look at my baby daughter, Violet, I will forever be grateful to them. From the very beginning, they were profess…

G
G*** H.
3 months ago
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Words cannot express the gratitude we feel for everyone at Newlife. This journey was emotional, challenging, and full of unknowns, but we never once felt alone. Every appointment came with reassurance…

A
A*** R.
4 months ago
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We had a very positive experience at New Life and the level of care and compassion from the staff really helped make a difficult time that bit easier. Dr Majed was excellent and the nursing team were …

R
R B.
2 months ago
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Unfortunately my partner and I didn’t feel very welcomed at our initial consultation. It felt like we were discouraged and they were not bothered with us. We have since gone with a different clinic wh…

N
N*** B.
4 years ago
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Dear Clare, we would like to encourage you to provide feedback based on this review to the management team at Newlife so we can help address any concerns you may have had. Patient feedback is very imp…

G
G*** D.
4 months ago
starstarstarstarstar

Patients had a 13-year struggle with fertility, NewLife Clinic was used, and IVF services led to a successful outcome.

After actively trying for a baby for over 13 years, we turned to NewLife Clinic and were lucky enough to work with Dr.Maged and the amazing team. Thanks to their expertise, compassion, and patience, o…

B
B*** S.
6 months ago
starstarstarstarstar

After 8 years of miscarriages and “unexplained” infertility we reached out to new life who were great. Two cycles and 9 months latter we have bought our baby boy. …

B
B*** b.
6 months ago
starstarstarstarstar

Newlife has become our extended family and we cannot reccomend them enough for anyone contemplating navigating the difficult journey of IVF. …

A
A*** D.
8 months ago
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My husband and I contacted in January 2024 after 18 months of for a child naturally. We met Dr Maged and immediately felt supported and in great hands. …

Newlife — FAQ

smart_toyAI-generated
Newlife Fertility Clinic was founded in 2010 with the aim of delivering centre‑of‑excellence fertility care outside central London. Based in Epsom, Surrey, the clinic is licensed by the Human Fertilisation & Embryology Authority (HFEA) and operates under the name Old School Surrey Limited. Over the past decade, Newlife has grown to treat thousands of patients, offering a comprehensive range of IVF, ICSI, and fertility preservation services under one roof. The clinic prides itself on a 7‑day‑a‑week service model, state‑of‑the‑art laboratory facilities, and a commitment to evidence‑based assisted reproduction, earning a reputation for high success rates and personalised patient care.

Contact & Location

call
Phone
+44 1372 738938
location_on
Address
The Pines, 2 The Parade, Epsom KT18 5DH, UK
language
Website
newlifeclinic.org.uk

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