4.3
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71 reviews
See all reviews

About Care Fertility Birmingham

Care Fertility is a leading UK fertility clinic network with 24 locations across England, Wales and Ireland, specializing in IVF, fertility preservation, egg and sperm donation and inclusive care for heterosexual couples, single individuals, same‑sex and transgender patients; the clinic boasts some of the highest success rates in the country and a Trustpilot rating of “excellent,” reflecting over 25 years of experience since 1997. Key services include a £575 Pre‑Treatment Bundle covering comprehensive investigations, full blood tests and a personal consultation with a fertility doctor, full IVF cycles, donor programmes, age‑ and BMI‑guided eligibility, and a treatment companion app (Salve) for ongoing patient communication. Unique features such as a national network of local experts, no waiting lists, 24/7 online chat support, personalised treatment plans and regular online events set it apart, while the dedicated patient‑enquiry team (available Mon‑Fri 8 am‑6 pm, Sat and Bank Holidays 8 am‑4 pm) ensures patients feel seen, heard and supported throughout their journey. The multidisciplinary team of fertility doctors, nurses and support staff delivers world‑class expertise locally, backed by a clear patient promise to make every dream of parenthood a reality.

check_circleWhy choose Care Fertility Birmingham?

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    1. Expert Medical Team
    Dr. Rima Rajkhowa consistently provides detailed consultations, explains procedures clearly, and tailors treatment plans to individual needs. Patients cite her as knowledgeable, empathetic, and instrumental in achieving successful pregnancies, including complex cases and surrogacy.
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    2. Compassionate Nursing Staff
    Nurses such as Jade, Lisa, Bev, and Danielle are described as warm, patient, and always ready to answer questions. Their supportive presence during scans, egg collection, and embryo transfer helps reduce anxiety and creates a caring environment.
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    3. Responsive Communication
    Embryology and clinical teams frequently update patients on cycle progress, often daily, and respond promptly to emails and calls. Out‑of‑hours contact information is provided, and many patients feel well‑informed throughout their journey.
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    4. Calm Welcoming Environment
    The clinic’s clean, discreet facilities and soothing atmosphere are repeatedly highlighted. Receptionists greet patients kindly, and the overall setting helps couples feel comfortable and valued during stressful treatment phases.

warningWhat to watch out for at Care Fertility Birmingham?

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    1. Inconsistent Phone Service
    Multiple accounts mention long wait times, unanswered voicemails, and delayed callbacks, especially when urgent updates are needed. Some patients experienced difficulty reaching nurses or consultants during critical moments.
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    2. Administrative Delays & Refund Issues
    Several patients report slow handling of paperwork, lack of follow‑up after cycle failures, and challenges obtaining partial refunds for unused services, leading to frustration and feelings of being overlooked.
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    3. Cost Transparency Concerns
    A few reviewers note unexpected price increases, discrepancies between advertised and actual fees, and perceptions that the clinic prioritizes revenue over patient care, prompting calls for clearer pricing information.
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    4. Occasional Staff Attitude Issues
    Isolated incidents describe staff ignoring the emergency "red phone," displaying disrespectful behavior, or failing to uphold the clinic’s inclusivity values, which contrast with the generally positive patient experiences.
4.3
starstarstarstarstar
71 reviews
Based on real patient reviews

Care Fertility Birmingham — Patient Reviews

B
B*** B.
2 months ago
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I can’t thank Bev and Helen enough for the care and kindness they showed me throughout my IVF treatment. They were genuinely the best nurses I encountered, so caring, nurturing, and always there when …

S
S*** O.
1 months ago
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A truly professional and wonderful clinic with a personal touch throughout assessment and treatment. Nothing is ever too much for the staff and no stone is left unturned. You are made to feel very wel…

S
S***
3 months ago
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After years of infertility, four rounds of IVF, and seven transfers, I can finally say my wife and I graduated from the clinic today. The nurse team has been absolutely phenomenal. When my wife experi…

R
R*** V.
3 months ago
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I had an exceptional experience at Care Fertility Birmingham. From the very beginning, the entire team was wonderful – professional, patient, and incredibly supportive. They explained every step in de…

S
S*** A.
1 months ago
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Hello, I am married for years now, we tried for baby many many times, but unfortunately nothing. Couple of years ago I had my semen test. They counted enough sperm but unfortunately amount of active s…

M
M***
3 months ago
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⭐️ Would highly recommend ⭐️ My wife and I had our first round of treatment at Care 5 years ago. After 2 unsuccessful rounds of IUI we decided to try our first round of IVF. My wife managed to get 7 …

J
J*** B.
4 months ago
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If you are a MALE with fertility issues; do not come here. They only offer semen analysis which can be done for free with the NHS. They cannot offer men any treatment. The advice they can offer will b…

L
L*** C.
3 months ago
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Our IVF journey with Care Birmingham has been absolutely amazing. From the moment we nervously walked through the doors, we were greeted by the kindest, friendliest faces, which instantly put us at ea…

J
J*** G.
7 months ago
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⭐️⭐️⭐️⭐️⭐️ Outstanding care — thank you for helping make our dream come true! We are so incredibly grateful to the entire team at Care fertility Birmingham …

S
s*** a.
6 months ago
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Created a family after four years of contact with Create Fertility Birmingham due to wife's inability to conceive. Contacted them after getting married and experienced their IVF service. Had unsuccessful IVF treatment.

I want to share my review about Create Fertility Birmingham based on my experience. I got married four years ago, but for all these years, My wife was unable to conceive. After four years, I contacted…

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